Privacy Policy

Reed-quail ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reed-quail.com or use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data

When you use our services or contact us, we may collect personally identifiable information such as:

• Name and contact details (email address, postal address)
• Service preferences and dietary requirements
• Event details and booking information
• Payment information (processed securely through third-party providers)
• Communication history with our team

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our culinary services
• Processing your bookings and payments
• Communicating with you about your enquiries and services
• Sending you information about our services that may interest you (with your consent)
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we are required to process data by law

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transaction such as merger or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our services and our legal obligations.

Your Rights

Under applicable data protection laws, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Reed-quail
42 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]